Master Of English

Materi Bahasa Inggris

Making Reservations
It can be expressed using:
1. I would like to reserve a ticket.
2. Could/can/may I reserve a table for two for dinner tomorrow?
3. I would like/am going/want to book a single for tomorrow night.


Taking Reservations
Opening Conversations of Receptionist:
• Yes sir/mam/miss, can/may/could I help you?
• Good morning/afternoon, may I help you?
• Lestari Hotel, could I help you?

Hotel Reservation:

• What kind of room do you need?
• would you like a single or double bed?
• how long will you stay?

Ticket Reservation:

• What ticket do you want, Sir?
• When will you fly?

Refusing Reservations:

• I'm sorry to inform you that all rooms/seats/tickets/tables have been reserved.
• I'm really sorry, I'm afraid we cannot make any reservations for you.
• All rooms/seats/tables have been reserved.



 EXAMPLE QUESTION :

1. Erma : .....................for 'Laskar Pelangi' film tonight.
Jihan : let me check it.Sorry,the ticket is sold out,but the next film's ticket is available.
A.I'd like ou show us the ticket
B.We need to return the tickets
C.I'd like to book a ticket
D.You have to obtain a ticket
2. Receptionist : Can I help you?
Tomi : Yes...................Is that possible to get two double rooms for next month?
Receptionist :Of course.May I know your name and address,please?
A.I'd like to make a reservation
B.I want you to check my rooms
C.I'd like to confirm my reservation
D.I want to reserve a table

3. Receptionist : Family Restarant.Can I help you?
Bunga : Yes,please........... for next Saturday evening.
Receptionist : I'm afraid we can't.We're fully booked this month.
A.I need to reserved a room
B.I want to book a ticket
C.I'd like to reserve two tables
D.I really need your help

4. Waiter : Under what name would you like the reservation?
Hasan : Siregar.Hasan Siregar.
Waiter : ............................
Hasan : Yes,it is 555-9363.
A.May I have your phone number
B.Can I tell you my phone number
C.Should you write your phone number
D.Will you speak about your phone number

5. You want to reserve a room in Ciputra Hotel by phone. You dial the number of Patra Jasa
Hotel.The receptionist will say .........................
A.Ciputra Hotel is calling
B.Sorry,this is not Patra Hotel
C.Sorry,you get the wrong number
D.Good morning,who are you?

6. John has just arrived in Bali.He's at the airport hotel information counter.
Clerk : Good morning.May I help you?
Traveler : Hello, my name is John.
Clerk : I see. A single.
Traveler : Yes,please................................
A.I need two rooms,please.
B.I'm going to stay in your hotel.
C.I'd like to reserve a room for tonight
D.I have no place to spend the night

7. Receptionist : Hello.Good morning,"Mak Nyos" Restaurant.May I help you?
Customer : Customer:...................................
Receptionist : All right.
A.I'd like to see the menu
B.I need a glass of Soda
C.I'd like to book a table
D.I need to arrenge the meeting

8. Danny Smith has just arrived in the U.S. He's at the airport hotel information counter.
Clerk : Good morning.May I help you?
Traveler : Hello,my name is Denny Smith.................................
Clerk : I see. A single.
Traveler : Yes,please.
A.I want to order a single room
B.I have no place to spend the hight
C.I'd like to reserve a room for tonight
D.I'm going to stay in your hotel

9. Andre : I need to book a room for this weekend. May I know the rate?
Banu : ........... And which room would you like to have, single or double?
Andre : Sure, My name is Andrea Thomas and I'd like single room, please.
A.Will you put me through Mr.Brown?
B.Can I talk to the manager?
C. May I leave a message?
D.May I know who's speaking?

10. Ticket service : ......................
Ms. Eva : I want an economy class. Would you give me A seat by the isle?
Ticket service: Sure, ma'am, here is your ticket.
A. Would you take the business class?
B. What kind of ticket do you need, Ma'am?
C. Where would you like to stay?
D. When would you like to go?